Who we are
Our website address is https://www.ralpholandscapes.com
What personal data we collect and why we collect it
We may collect the following data about you:
- Your name
- Your email address
- Your phone number
- Your business name
- Any personal data you post on our website
- Data about how you use our website
- Technical data such as your IP address, details about your browser, length of visits to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website
Backups of our website files and database are created and stored locally on our server and remotely on 3rd party servers. Archives can include, but are not limited to, file and database assets, including hashed passwords, 3rd party data, uploads and user information. These backups are stored to provide critical functionality for the restoration of our website.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
This website uses contact forms. The data you submit is delivered via email and and is not stored on the website or any third-party service beyond its delivery via our email provider.. We will use the data collected in these forms to provide the requested service. The information gathered from these forms is not used for marketing purposes beyond delivery of the product.
Cookies are used on this site to handle importing and restoring backups. Cookies used during the restore/import process expire after 24 hours. For information on our Cookie Policies, please see this page.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
We partner with third parties including Google Analytics and Yoast SEO to provide specific services. Also, we share your data with partners who help us provide and improve our products and/or services as follows. We also impose strict restrictions on how our partners/vendors can use and disclose the data we provide. Your information is likely to be available to various extent to those who support our business (and their subcontractors) including:
- Our web developers (access only)
- Technical infrastructure hosts (data)
- Our advertising and/or newsletter providers (data including email addresses)
- Email provider (data)
- Analytics provider (anonymous data) – Google Analytics, etc.
- Storage Facilities for backups (host and 3rd party remote servers)
How long we retain your data
We regularly backup our site and retain the last three backups in the event restoration of site files is required.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Backups are automatically stored on our host and third-party servers.
Opdenkelder Landscapes & Designs
ATTN: Ralph Opdenkelder
How we protect your data
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. The computers/servers in which we store personally identifiable information are kept in a secure environment.
This website uses Secure Sockets Layer (SSL) technology to ensure your details are encrypted and securely communicated to us, safe from prying eyes or malicious threats. Secure Sockets Layer (SSL) is a protocol for enabling data encryption on the Internet and for helping website users confirm the owner of the website.
Backup zip files are stored with hashed file names to prevent filename guessing and directory browsing is disabled.
What data breach procedures we have in place
This website is regularly swept for malware and consistently updates its plugins and themes. We receive reports of all attempted logins and access.
What we collect and store
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators can access:
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
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